Customer Testimonials

I've been in the outdoor industry for 30 years and in that time, I've found that in an environment and culture already full of great people, those who make a real impression are unique. I connected with Erik from day one and always enjoyed his genuine attitude, work ethic, communication, and candor. There wasn't a time that he wasn't working hard to make sure we were getting things done right, or went above and beyond when I had any requests. Erik is a great guy all around, believes in what he does, and is true to those he works with.

— Truc Allen (Director of Retail - Edgeworks, Seattle, WA)

It has been a pleasure working with Erik, and I am writing to express my sincere appreciation for his work and to recommend him. I believe his skills and friendly approach would be a significant asset to any team or agency. Erik's enthusiasm for the brands he represents is evident, and he possesses extensive knowledge of all the products he stands behind. As an outdoor enthusiast, he personally uses these products, which allows him to describe them with firsthand experience and authenticity. It's rare to work with representatives whose personal lives so closely align with their professional work. As a buyer and fellow outdoor enthusiast, I find this refreshing and meaningful, and it has had a far greater impact on my decisions rather than a hard sell. I have also collaborated with Erik on events for our gym communities and various administrative tasks related to orders, including projections, revisions, and invoicing for both pre-season and ASAP shipments. He has consistently been responsive, detailed, and nothing short of a true professional in all our interactions. Working with him feels like working with a trusted colleague or friend, and I admire his collaborative and energetic spirit, as well as his dedication to his work and the outdoors.

— Patti Phillips (Director of Retail - Touchstone, Berkeley, CA)

It was always a great experience working with Erik Andrade. His communication is clear, timely, and professional. Erik is passionate about his work, and that enthusiasm comes through in every interaction. Erik takes the time to truly understand what the customer needs, which allows him to offer well-suited options that work for both sides. I also really appreciated having someone so personable to chat with—it made every conversation enjoyable. It’s always a pleasure collaborating with someone so thoughtful, reliable, and easy to work with.

— Ari Mendoza (C.O.O. - Hangar 18, Los Angeles, CA)

Working with Erik over the past two years to get our gym set-up with ClimbLab Filters, was close to effortless on my end. He handled my 1001 questions with ease and when he wasn't sure, he went directly to the owners of ClimbLab and replied with more info within a day. Collaborating with Erik on this project provided us with the confidence to pull the trigger on a difficult and financially significant decision with confidence. In short, he was a pleasure to work with, a constant professional, while keeping an air of ease and affability. The Hive would be happy to work with Erik again on any future projects.

— Shayne Russell (Director of Operations - The Hive, Vancouver, BC)

Working with Erik has been a game-changer for us at Aloha Rock Gym. He goes beyond being just a sales professional—he’s a true problem solver who understands the unique constraints and needs of climbing gyms like ours. From fans and chalk filters to rental and retail gear, Erik was able to solve so many of our product needs — and he also went above and beyond to support us with custom solutions tailored specifically to our facility and product needs. His knowledge, responsiveness, and willingness to go the extra mile made a huge impact on our business and ultimately our community. After having spent over a decade with various sales professionals from techy startups and hardcore finance, I can confidently say that Erik was one of the most competent, caring, and effective partners I’ve had the pleasure of working with. Please reach out if any questions or need additional feedback.

— Scott Odell (Owner - Aloha Rock Gym, Maui, HI)

Having had the pleasure of working closely with Erik for the past five years, I can confidently say that he is one of the most knowledgeable, driven, and passionate individuals I've encountered in the industry. Erik is not only an exceptional sales professional, but also an accomplished climber, with a deep understanding of the sport's challenges and nuances. His expertise in climbing gives him a distinct advantage in relating to customers and providing them with the best products for their needs. This unique blend of technical knowledge and sales expertise makes him and invaluable asset in the climbing community. Beyond his technical skills, Erik is a natural leader and an entrepreneur at heart. He has a proven track record of building strong, lasting relationships and navigating challenges with a solution-oriented mindset. I have no doubt his sales agency will quickly become a trusted partner for an climbing brand or retailer. I wholeheartedly support Erik in this exciting new venture and highly recommend him as the founder of any climbing-related sales initiative.

— Debbie Fischer (Pro Shop Buyer - Mesa Rim, San Diego, CA)

I’m writing to offer my enthusiastic recommendation for Erik Andrade, who served as our climbing shoe representative for several years. In that time, he consistently demonstrated professionalism, deep industry knowledge, and an outstanding commitment to supporting our organization and the climbing community at large. Working with Erik was always a pleasure. He brought a rare combination of technical expertise and genuine passion for climbing, which showed in every interaction. Whether helping us get our seasonal orders in on time, providing timely updates on product launches, or going the extra mile to resolve logistical issues, he always approached the work with integrity and responsiveness. What really set Erik apart was his understanding of our needs as a business. He listened, offered thoughtful recommendations based on both performance and customer trends, and was never pushy—just consistently helpful and informed. He also maintained excellent relationships with our team and even hosted remote clinics and demo events that truly added value to our shop and community here in Hawaii. I would not hesitate to work with Erik again in the future, and I’m confident that he would be a tremendous asset to any team or brand lucky enough to work with him. Please feel free to contact me if you have any questions.

— Anthony Bagnoli (G.M. - HiClimb, Oahu, HI)

When it comes to outfitting our climbing gear shop, Erik's product knowledge, reliability, and genuine passion for the outdoor industry makes him a trusted partner and a valuable resource for our retail team. His deep understanding of the market, coupled with his integrity and enthusiasm, make him an excellent choice for anyone looking to work with a knowledgeable and committed outdoor sales professional.

— Chris Tansey (Owner - Gecko Climbing, Phoenix, AZ)

Working with Erik has been nothing but a pleasure. Any questions or concerns were handled in a quick and professional manner. Their responsiveness, attention to detail, and commitment to supporting our needs made a lasting impression on our team. We loved working with Erik and hope to get the chance to work with him again in the future.

— Harrison Alden (Retail Director - Top Out Climbing, Santa Clarita, CA)

Erik is genuine, easy to work with, and is truly passionate about the outdoor space. We've had him in for several demonstrations and our members loved the conversations with him! He helped us reintroduce a brand into our facility and with his efforts, it became one of our best sellers. We would love to have him as a rep again!

— Cameron Parker (G.M. - Alpine Climbing, Ripon, CA)

Working with Erik was not only easy in terms of product insight and fulfillment, but he truly went above and beyond for us! If we had an issue, he was more than available to jump on a call to work through it until it was resolved. He made the process of brining new brands into our gym smooth without being overbearing and always went the extra mile. Erik is a knowledgeable, kind, courteous professional and I truly miss being able to work with him!

— Kai Schussler (Ops. Manager - Session Climbing, Santa Rosa, CA)

Erik was always great to work with. I really appreciated his high level of communication and professionalism. He's a personable guy who got to know our customers and didnt shy away from pushing us to consider products he though would work well for our business

— Travis Schemp (G.M. - Source Climbing, Vancouver, WA)

It’s my pleasure to recommend Erik Andrade. I had the pleasure of working with him for a little over a year while he was the HMH Outdoors account manager for Rocknasium. I took over the position of general manager at our gym during that time and Erik was exceedingly welcoming and knowledgeable, which was incredibly helpful as I was new to the role of handling our retail department. He consistently checked in to make sure our needs were met without being overbearing. Working with him was wonderful and I was extremely disappointed when his company downsized and removed his position. His work ethic, pride in his work, and dedication to his customers’ satisfaction are just a few of the exemplary qualities he has, which make me believe he would make an outstanding addition to any team.

— Karli Leffler (Head of Retail - Rocknasium, Davis, CA)

Erik is an outstanding retail partner—friendly, knowledgeable, and very supportive. He knows his products inside and out and brings a wealth of practical strategies to boost sales and strengthen customer relationships.

— Kenneth Pack (G.M. - Bridges Rock Gym, Berkeley, CA)

Working with Erik was a true pleasure! He’s extremely personable, communicative, knowledgeable, and was always on top of our needs. He made every interaction easy and effective, and it was clear he genuinely cared about the success of our partnership. What else could you ask for!? I would highly recommend working with Erik, and I’m excited to see where his new venture takes him. I definitely look forward to our future endeavors!

— Aaron Cormier (Retail Manager - Bend Rock Gym, Bend, OR)

Erik is a great sales rep. He always keeps us in the loop with any pertinent information and always responded to inquiries quickly. Erik is one of those reps you know you can rely on and you enjoy working with.

— Angie Williams (Retail Director - Vertical World, Seattle, WA)

Working with Erik has been a great experience. He’s approachable, easy to communicate with, and always on top of the details. Whether it was sorting out orders or helping us find the right products for our gym, I could count on him to be reliable and thorough. He understands the climbing industry and really cares about doing things right.

— Aaron Baldizzi (Retail Manager - Alta Climbing, Phoenix, AZ)

Erik was a rep I could always count on to respond quickly and understand my retail space's needs. He was a delight to work with.

— Lindsey Kreider (Pro Shop Coordinator - Mesa Rim, San Diego, CA)